Silverfin – Charlie

Delivery Information

We strive to ensure all orders are processed and delivered promptly.

• Order Processing: Orders are processed within 1–2 business days upon confirmation of order & payment.
• Delivery Timeline: Standard delivery typically takes 1–3 business days, depending on your location and courier availability.
• Shipment Updates: Once your order is dispatched, our sales agent shall contact you regarding the progress of your delivery.
• Delays: While we aim to deliver on time, unforeseen delays may occur due to customs clearance, courier challenges, or external factors. We will keep you updated should any delays arise.

Returns & Exchanges

We value your satisfaction and aim to make returns as smooth as possible.

• Eligibility: Items may be returned within 7 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase.
• Non‑Returnable Items: Certain items such as story books / novels, offer / clearance products, personalized orders cannot be returned.
• Return Approval: All return requests must be reviewed and approved by our team before the item is sent back.
• Return Shipping: Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.
• Refunds: Approved refunds will be processed within 5–7 business days after the returned item is inspected. Refunds are issued through the original payment method.
• Exchanges: If you wish to exchange an item, please contact us to confirm availability via our official EYS WhatsApp / call on +254 726 522 108.