Unreasonable Hospitality the Remarkable Power of G
Availability: Out of Stock

Unreasonable Hospitality the Remarkable Power of G

SKU: 9781529146820

Kshs 3,000.00

Kshs Loading...

THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW ‘THE BEAR’ Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room-and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more-not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business-and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do-for ourselves, the people we work with, and the people we serve.

 

Format: Paperback

Classifications: Business innovation

ISBN : 9781529146820

Published : 25 Jan 2024

Author : Will Guidara

Size : 233 x 153 (mm)

Weight : N/A

Out of stock

Categories: ,

Delivery Information

We strive to ensure all orders are processed and delivered promptly.

  • Order Processing: Orders are processed within 1–2 business days upon confirmation of order & payment.
  • Delivery Timeline: Standard delivery typically takes 1–3 business days, depending on your location and courier availability.
  • Shipment Updates: Once your order is dispatched, our sales agent shall contact you regarding the progress of your delivery.
  • Delays: While we aim to deliver on time, unforeseen delays may occur due to customs clearance, courier challenges, or external factors. We will keep you updated should any delays arise.

Returns & Exchanges

We value your satisfaction and aim to make returns as smooth as possible.

  • Eligibility: Items may be returned within 7 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase.
  • Non‑Returnable Items: Certain items such as story books / novels, offer / clearance products, personalized orders cannot be returned.
  • Return Approval: All return requests must be reviewed and approved by our team before the item is sent back.
  • Return Shipping: Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.
  • Refunds: Approved refunds will be processed within 5–7 business days after the returned item is inspected. Refunds are issued through the original payment method.
  • Exchanges: If you wish to exchange an item, please contact us to confirm availability via our official EYS WhatsApp / call on +254 726 522 108.