Hotel Operations Management – Yue Teng Vaughan
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This textbook will help students understand the contemporary challenges facing hotel and lodging operations and develop the resiliency and skillsets needed to approach working in a dynamic global industry. Hotel Operations Management provides a comprehensive foundation in the principles and practices shaping today’s hotel and hospitality sector.
Designed for undergraduate and postgraduate hospitality and tourism management students, this textbook bridges academic learning with the realities of managing hotels in a fast-changing world. Reflecting the recent transformations in global hospitality, it examines how digital innovation, sustainability and evolving guest expectations have redefined operational excellence. Students will gain insight into how hotels implement health and safety protocols, integrate AI and big data for enhanced guest experience and adopt eco-practices to drive long-term sustainability.
This textbook includes:
– Frameworks for crisis response, digital transformation and sustainable operations
– Real-world examples from Hilton Hotels, Taj Hotels and the American Hotel & Lodging Association (AHLA), illustrating contemporary hotel management challenges
– Hypothetical examples based on industry insights to apply theory into practice
– Reflective questions to reinforce critical thinking and practical application
– Additional online resources of lecturer slides, an instructor’s manual and student exercises
Whether preparing for a career in hospitality or advancing your expertise in hotel operations, Hotel Operations Management equips students with the knowledge, confidence and critical insight to lead in today’s competitive hospitality landscape.
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Format: Hardback 376 pages
Classifications: Business & management, Tourism industry, Hospitality industry
ISBN : 9781398622487
Published : 3 Feb 2026
Author : Yue Teng Vaughan
Publisher : Kogan Page Ltd
Size : 248 x 177 x 28 (mm)
Weight : N/A
1 in stock
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