The Happy Index Lessons in Upside – Down Management
Kshs 2,750.00
Kshs Loading...
Discover the key to positive workplaces and better results from one of Britain’s most successful leaders.’Mr Timpson is a role model as an employer. Other businesses could learn from his approach.’ The Guardian____________________________________________________________The Happy Index: a tool designed to measure and enhance workplace satisfaction, boost morale and empower teams.______________________________James Timpson is renowned for leading with empathy and understanding, often by example. His acclaimed people-first approach to management empowers colleagues, putting measurable job satisfaction at the heart of corporate strategy.The Happy Index invites readers into a world where employee happiness isn’t just a buzzword – it’s a powerful catalyst for success that should be at the core of any successful organisation. Drawing on his decades of experience leading one of Britain’s best-loved high-street brands, Timpson shares the secrets behind his unique approach to ‘upside-down’ management. His infectious passion for people shines through every page and in the very real measures he has introduced – from days off for birthdays to free-to-use luxury holiday homes. And with a workforce comprised of at least 10 per cent ex-offenders at any one time, Timpson shows the value of an imaginative approach to hiring, with a staff retention rate to be proud of.From a leader who knows what it takes to build thriving organisations, The Happy Index gives companies, start-ups and leaders the tools they need to bring Timpson’s revolutionary approach to their working lives.
Format: Paperback
Classifications: Business strategy, Business ethics & social responsibility, Management: leadership & motivation, Management decision making, Business communication & presentation, Organizational theory & behaviour, Ownership & organization of enterprises, Self-help & personal development
ISBN : 9780008654757
Published : 15 Feb 2024
Author : James Timpson
Size : 154 x 233 x 34 (mm)
Weight : N/A
2 in stock
Delivery Information
We strive to ensure all orders are processed and delivered promptly.
- Order Processing: Orders are processed within 1–2 business days upon confirmation of order & payment.
- Delivery Timeline: Standard delivery typically takes 1–3 business days, depending on your location and courier availability.
- Shipment Updates: Once your order is dispatched, our sales agent shall contact you regarding the progress of your delivery.
- Delays: While we aim to deliver on time, unforeseen delays may occur due to customs clearance, courier challenges, or external factors. We will keep you updated should any delays arise.
Returns & Exchanges
We value your satisfaction and aim to make returns as smooth as possible.
- Eligibility: Items may be returned within 7 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase.
- Non‑Returnable Items: Certain items such as story books / novels, offer / clearance products, personalized orders cannot be returned.
- Return Approval: All return requests must be reviewed and approved by our team before the item is sent back.
- Return Shipping: Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.
- Refunds: Approved refunds will be processed within 5–7 business days after the returned item is inspected. Refunds are issued through the original payment method.
- Exchanges: If you wish to exchange an item, please contact us to confirm availability via our official EYS WhatsApp / call on +254 726 522 108.
