The Knowledge Manager'S Handbook : A Step-By-Step Guide To Embedding Effective Knowledge Management In Your Organization
Availability: In Stock

The Knowledge Manager’S Handbook : A Step-By-Step Guide To Embedding Effective Knowledge Management In Your Organization

SKU: 9780749484606

Kshs 0.00

Kshs Loading...

The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager’s Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization.

This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization’s specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager’s Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture.

WINNER: CILIP’s Knowledge and Information Management Award 2019 – Information Resources Print Category

Buy The Knowledge Managers Handbook – Nick Milton and more Books Online in Nairobi, Kenya at your doorstep and download our Android App or iOS App to get a discount.

Format: Paperback / softback 448 pages
Classifications: Business strategy, Knowledge management

ISBN : 9780749484606

Published : 3 Oct 2019

Author : Nick Milton, Patrick Lambe

Publisher : Kogan Page Ltd

Size : 155 x 235 x 30 (mm)

Weight : 692g

1 in stock

Category:

Delivery Information

We strive to ensure all orders are processed and delivered promptly.

  • Order Processing: Orders are processed within 1–2 business days upon confirmation of order & payment.
  • Delivery Timeline: Standard delivery typically takes 1–3 business days, depending on your location and courier availability.
  • Shipment Updates: Once your order is dispatched, our sales agent shall contact you regarding the progress of your delivery.
  • Delays: While we aim to deliver on time, unforeseen delays may occur due to customs clearance, courier challenges, or external factors. We will keep you updated should any delays arise.

Returns & Exchanges

We value your satisfaction and aim to make returns as smooth as possible.

  • Eligibility: Items may be returned within 7 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase.
  • Non‑Returnable Items: Certain items such as story books / novels, offer / clearance products, personalized orders cannot be returned.
  • Return Approval: All return requests must be reviewed and approved by our team before the item is sent back.
  • Return Shipping: Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.
  • Refunds: Approved refunds will be processed within 5–7 business days after the returned item is inspected. Refunds are issued through the original payment method.
  • Exchanges: If you wish to exchange an item, please contact us to confirm availability via our official EYS WhatsApp / call on +254 726 522 108.